Frequently Asked Questions
Find answers to your questions here.
Local User
Foreign User
- General
General
What is PayHelpa?
If you're a Nigerian who has to pay in dollars for something,
you'll need to find a Helpa to perform your transactions while
you send him money in Naira.
Also, if you are an American in need of Naira, you will need to
perform a transaction for a Nigerian to get the Naira.
What do I do on PayHelpa?
Your purpose on payhelpa is to get Help with a Foreign transaction or Help carry out a transaction.
Who is a Local User?
A local user is someone who resides in Nigeria and needs help carrying out a foreign transaction
Who is a Foreign User?
A foreign user is someone who resides in USA and is ready to carry out a transaction and also needs help with naira
Does the other PayHelpa user know me?
No, your identity is known only to PayHelpa
What does Peer-to-Peer mean?
Peer-to-peer (P2P) is a decentralized communications model in which each party has the same capabilities and either party can initiate a communication session.
Accounts
How do I know if I should register as an individual or a business?
If you want to carry out transaction as a company or any corporate entity, you register as a business. For personal transactions kindly register as an individual
How do I change my personal details on PayHelpa?
Log into your dashboard, go to the settings page and change the necessary details. For details that cant be edited, kindly send a mail to support
How do I close my PayHelpa account?
Simply send a mail to support@payhelpa.com
How do I make/submit a complaint?
Simply send a mail to support@payhelpa.com
How do I clear my transaction history on PayHelpa?
Your transaction history can only be cleared when you close your payhelpa account
Identity Verification
What is Identity verification?
Identity verification ensures that there is a real person behind a process and proves that they are who they claim to be. This prevents anyone from carrying out a process on other people’s behalf without authorization, creating false identities, or committing fraud.
Why does PayHelpa need to verify me?
To eliminate any possibility of fraud, we have to verify every user to ensure its the purpose of this great platform is not misused
What kind of ID is required in my country?
For Nigerians, you would need to provide any of the following ID
i. Drivers License/National Identification card/International passport
For US residents, you would need to provide just your Drivers License
What happens to my personal information and documents?
Your personal information and documents are kept confidential and strictly for payhelpa use only.
Virtual Account
What is a virtual account?
Virtual accounts are bank accounts that have no physical existence, are temporary and transact on behalf of a real, physical account. Also known as a shadow account, a virtual account has a unique account number that makes it easy to trace the funds coming through it and helps to identify the source or the payer
Must I have a PayHelpa virtual account before I transact with other users?
Yes you must, and it is created automatically the moment you complete your verification
Can I have multiple virtual accounts?
No, its one virtual account to a user
What is the least amount I can withdraw from my virtual account?
The least amount to be withdrawn from your virtual account on this platform is $10 equivalent to N5000 (depending on the exchange rate)
Can I purchase goods online using my PayHelpa account?
Yes you can, simply log into your account and find a Helpa to assist you with the purchase
Can I fund my virtual account from an account that does not bear my name?
Yes, you can fund your account from any external account
Can I withdraw my virtual account from an account that does not bear my name?
No, withdrawals can only be done to accounts that bear the same name with your payhelpa account
The Trading Platform
Can I set my own preferred rate?
Yes you can
Is there any guarantee that I'll always get the rate I desire?
Its an open market, thus the probability is high that you would get your desired rate.
How many offers can I accept at the same time?
You can only attend to one offer at a time.
Can I withdraw a request?
Yes you can
How do I know if my money is safe and the other user will carry out my transaction?
Your money remains in your virtual account and is only accessible to the Helpa when you confirm that your transaction has been completed
How do I get my money back if the Helpa refuses to run my transactions?
Your money would be refunded back to your virtual account if your transactions was not carried out by a Helpa, However, as a Local user you would need to contact customer care if you choose not to find another Helpa to carry out your transaction
